Shipping & Delivery
Shipping & Delivery
At Zilendi, we ensure that every order is handled with care and delivered with the service you deserve.
Processing Time
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All orders are processed within 1–2 business days.
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You will receive a confirmation email once your order has been shipped.
Shipping Times
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Standard Shipping: 3–10 business days
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Please note: Delivery times may vary slightly based on your location and selected shipping method.
Shipping Costs
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We offer free standard shipping on all domestic orders.
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Express shipping rates are calculated at checkout based on location.
International Shipping
Zilendi ships worldwide. International delivery times range from 5–10 business days. Customs duties and import taxes may apply and are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your shipment at any time for real-time updates.
Need Help?
For any shipping-related questions, contact us at support@zilendi.com — we’re here to assist you every step of the way.
WORLDWIDE SHIPPING
Shipping costs & delivery times
We offer worldwide shipping. Delivery times and costs vary based on your location:
• Europe: 3–5 business days – €10 / Free on orders over €150
• USA & Canada: 5–7 business days – €15 / Free on orders over €200
• Asia & Australia: 7–10 business days – €20
• Rest of the world: 7–14 business days – €25
Orders are processed within 1–2 business days. You will receive tracking information once your order has shipped.
General shipping policy
All orders are shipped via trusted international couriers. We are not responsible for delays caused by customs, natural events, or carrier delays. Please ensure your shipping information is accurate, as we cannot redirect packages once they have shipped.
Brexit information
UK customers may be subject to additional customs duties and VAT upon delivery, depending on the total order value. These charges are the responsibility of the recipient. We recommend checking local import regulations before ordering.
Taxes & duties
All orders are shipped from the EU. Customers outside the EU may be subject to import taxes or customs duties. These charges are not included in our prices and must be paid by the recipient upon delivery.
Canceling / Modifying your order
Orders can be canceled or modified within 1 hour of purchase by contacting our customer service team. After this window, we cannot guarantee changes, as orders may have already been processed.